Payment Policy:

**Payment policy effective January 1, 2025.

Payment at the Time of Service: All payments, including copays and any outstanding
balances, are due at check-in. Coinsurance and deductible payments are due upon
completion of your appointment.

• Missed Payments: Failure to pay your financial responsibility at the time of service may
  result in your appointment being rescheduled.
• Accepted Payment Methods: We accept Visa, Mastercard, American Express, Care
  Credit, and cash.
• Outstanding Balances: Patients with unpaid balances after receiving three statements
  with no effort to pay will be referred to a collection agency, which may result in dismissal
  from the practice.

If there is any discrepancy between what was collected and what is owed, we will promptly
issue a refund.

For any questions regarding your deductible, copay, or explanation of benefits, please contact
your insurance provider directly.

Financial Assistance:
We understand that financial challenges can arise. If you are experiencing hardship, please speak with a member of our team or the office administrator. We will do our best to accommodate you with a payment plan.

Private Pay:  We offer a discount for private pay patients as well as payment plans. Our billing staff is available to answer your billing and insurance questions at 413-707-7720.

Allergen immunotherapy:  Allergy shots are your customized prescription based on your testing results. If you decide after you have signed your consent and confirmed your appointment that you no longer wish to get your shots, we must still bill you for the vials. We understand that life happens and we will keep your vials for you until the expiration date.

Your health is our top priority, and we are committed to providing excellent care. We appreciate your understanding and cooperation in adhering to this policy.

ACCEPTED INSURANCES

Please refer to the list below for accepted insurances and note which plan(s) require a prior referral. Please note: We do not accept new MassHealth, CCA or WellSense Patients. Existing Patients are exempt. 

Insurance that DOES NOT Require Referral

Aetna

• PPO
• Open Access 
• POS Choice II

Blue Cross Blue Shield

• PPO
• Direct 
• EPO 
• FEP

Cigna 

• PPO
• Open Access 
• Indemnity 

Harvard Pilgrim 

• PPO 
• Medicare Enhance 
• Open Access 

Health New England

• Commercial Plans ONLY*

Medicare and Supplement Plans

United Medical Resources (UMR) Commercial 

Unicare GIC/Wellpoint

United HealthCare Choice Plus, Senior Care Plan 

Blue Benefit Administration of Massachusetts (BCBS-MA)

• PPO

Anthem Blue Cross Blue Shield

• HMO
• PPO